Frequently Asked Questions

We offer a wide range of designs, including logos, monograms, personalized patterns, and intricate artwork. You can browse our design library or submit your custom ideas for a unique piece.

We accept a variety of file formats, including JPEG, PNG, PDF, and vector files like SVG and AI. If you’re unsure about your file type, feel free to contact us for guidance.

Our typical turnaround time for digitizing is 24 hours, depending on the complexity of the design. Rush services are also available for urgent orders.

Yes, we offer up to five revisions to ensure the final digitized design meets your expectations. Additional revisions may be subject to a small fee.

We support all major embroidery machine formats, including DST, PES, EXP, JEF, VP3, and more. Let us know your machine's requirements, and we’ll deliver the correct format.

We aim for complete satisfaction with every order. If you’re not happy with the result, contact us within 1 day of receiving the design, and we’ll work to resolve any issues. Refunds may be offered in special cases if we cannot meet your expectations.

The cost of digitizing depends on the complexity of the design, the stitch count, and the level of detail required. Simple logos or text typically start at $5, while more intricate designs may range higher but less than $8. Contact us for a personalized quote based on your design specifications.